Privacy Policy

We, RV PERFUMES (A unit of Registered Company namely House Of Fragrances), a company established and registered under the Companies Act, 1956 having its registered office at 6/1, Basti Ram Ji Ki Badi, Bohra wadi, Udaipur – 313001, Rajasthan, India We value your trust and respect your privacy. This Privacy Policy (“Policy”) provides you with details about the manner in which your data is collected, stored, disclosed, used and protected by us when you use our website www.rvperfume.com / WAP site and all other websites and / or applications made (collectively “rvperfume” Platform”) available by us from time to time.

The terms “you” and “your” herein refer to the user of the rvperfume.com Platform.

You are advised to read this Policy carefully before using the rvperfume.com Platform. By downloading and using www.rvperfume.com Platform, you expressly give us consent to collection, transfer, use, storage, disclosure and sharing of your Personal Information in accordance with this Policy. If you do not agree to the terms of this Policy, please do not use or access the rvperfume.com Platform.

Note: This Policy may change at any time without prior notification. To make sure that you are aware of any changes, kindly review the policy periodically. This Policy shall apply uniformly to rvperfume.com Platform, desktop website & mobile WAP site. To the extent permitted under the applicable law, your continued use of rvperfume.com Platform, website after changes to this Policy shall constitute your consent to the updated Policy.

1. General

 We will not sell, share or rent your Personal Information to any third party or use your email address/mobile number for unsolicited emails and/or SMS. Any emails and/or SMS sent by us will only be in connection with the provision of agreed services & products and this Policy.

2. Personal Information

 Personal Information means and includes all information that can be linked to a specific individual or to identify any individual, such as name, date of birth, profile picture, address, mailing address, telephone number, email ID, login name and password, payment or banking information, credit card/debit card details, cardholder name, card expiration date, information about your mobile phone, reviews, ordering details and history, correspondence with our customer support, location details, copies of government identification documents and other details (KYC) and any other details that may have been voluntarily provided by you on rvperfume.com Platform and/or in connection with availing any of our services or to our third parties or otherwise.

3. Links To Other Sites

 rvperfume.com Platform may, from time to time, link to or contain the link of other websites that may collect personally identifiable information about you. We are not responsible for the privacy practices or the content of those linked websites.

4. Cookies

 A “cookie” is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. We use cookie and tracking technology depending on the features offered. No Personal Information will be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

5. How We Collect Personal Information

We and / or rvperfume.com Platform, uses and protects all information that it collects from its customers through modes such as Customer Registration at our stores, Social Media Platforms, Mobile application and Website. We use this information to provide our customers the best, most efficient and customized services such as, but not limited to: –

• Inform you about the status of your order
• Protect the product / bookings for the rightful owner
• Communicate new and attractive services and promotional messages
• Share with you our latest offers and packages for customer benefits
• Analyse and interpret data to enhance our service quality

 We will reach out to our customers using avenues such as:

• WhatsApp
• Facebook
• Telephone / Mobile call
• Text message
• Email
• Direct mail

With regard to each of your visits to the rvperfume.com Platform, you voluntarily provide us your Personal Information and:

• we may automatically collect your Personal Information including but not limited to time zone setting, mobile/tab device details, domain and host from which you access the internet, the Internet Protocol [IP] address, Mac ID of the computer or internet service provider [ISP] and browser plug-in types and versions you are using, and anonymous site statistical data, real time information, or approximate location information as determined through data such as GPS, IP address.
• we may also collect information including, but not limited to, the full Uniform Resource Locators (URL) clickstream to, through and from the Site or the App or rvperfume.com Platform (including date and time), products and/or service you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page and any phone number used to call our customer service number.

6. Information We Receive from Other Sources

 We may receive Personal Information about you if you sign in to the rvperfume.com Platform through third-party sign-in services such as Facebook, WhatsApp, Google Plus, Twitter or Gmail or any other social networking or similar site (collectively, “SNS”), an option of which may be provided to you by us at its sole discretion, you will be allowing us to pass through and receive from the SNS your log-in information and other user data.

• When you sign in to rvperfume.com Platform with your SNS account, or otherwise connect to your SNS account, you consent to our collection, storage, and use, in accordance with this Policy, the Personal Information that you make available to us through the social media interface. This could include, without limitation, any information that you have made public through your social media account, information that the social media service shares with us, or information that is disclosed during the sign-in process. Please see your social media provider’s privacy policy and help centre for more information about how they share information when you choose to connect your account.
• We may receive Personal Information about you from third parties, such as other users, partners (including ad partners, analytics providers, search information providers), or our affiliated or group companies or subsidiary companies or if you use any of the other websites/apps we operate. Users of our Ad Services and other third-parties may share information with us such as the cookie ID, device ID, or demographic or interest data, and information about content viewed or actions taken on a third-party website, online services or apps. For example, users of our Ad Services may also be able to share customer list information (e.g., email or phone number) with us.
  
  • We may also collect Personal Information if you like or follow our page on SNS.
  
  • We may also collect Personal Information through results when you respond to a survey conducted by us or our third parties.
  
  By using website and/or app and/or rvperfume.com Platform and/or by providing your information, you consent to the collection and use of the information you disclose on website and/or app and/or rvperfume.com Platform in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this Policy.

7. Use Of Personal Information

We use Personal Information to:
• provide, personalise, maintain and improve our products and services, such as to enable deliveries and other services, enable features to personalise your account;
• carry out our obligations arising from any contracts entered into between you and us and to provide you with the relevant information and services;
• administer and enhance the security of our rvperfume.com Platform and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
• provide you with information about services we consider similar to those that you are already using, or have enquired about, or may interest you. If you are a registered user, we will contact you by electronic means (e-mail or SMS or telephone) with information about these services;
• provide you with information about our services and products;
• provide you with services & products you explicitly requested for;
• understand our users, improve the content and features of our services, process and complete your transactions, make special offers, provide customer support, process and respond to your queries;
• generate and review reports and data about, and to conduct research on, our user base and Service usage patterns;
• allow you to participate in interactive features of our Services, if any;
• resolve disputes;
• collect money;
• measure consumer interest in our Services,
• to use your name and photograph in publicity related to any of our competitions or promotions or offers, if you are a winner, on the basis that it is necessary for our legitimate interests in promoting and marketing our service and growing our business.
• to track the progress of delivery or status of the order placed by our customers and pickup and delivery of product, if you are a delivery partner.
• to use any for any other purpose

We may combine the information that we receive from third parties with the Personal Information you give to us and information we collect about you for the purposes set out above. 

8. Disclosure And Distribution of Personal Information

 We may share your Personal Information with selected third parties including:
• our vendors, consultants, marketing partners, research firms, sub-contractors, auditors, legal attorneys and other service providers or business partners for the performance of any contract we enter into with them or you, on the basis that it is necessary to perform the contract that we have with you or for our legitimate interests in managing and improving our business.
• any present or future member of our affiliates or group or subsidiary companies for our internal business purposes.
• analytics, technical developers and search engine providers that assist us in the improvement and optimisation of rvperfume.com Platform.
• advertisers that require the data to select appropriate advertising content for the rvperfume.com Platform.
• if you are a delivery partner, we may share your name, phone number and/or profile picture (if applicable), tracking details with our customers to provide them the services.
• we may disclose your Personal Information to third parties on the basis that it is necessary for our legitimate interests, as follows:
• we may also transfer your Personal Information if we are under a duty to do so in order to comply with any legal obligation, or if it is necessary for our legitimate interests and other agreements; or to protect our rights, property, or safety, our customers, or others. This includes exchanging information with other group companies and organisations for the purposes of fraud protection and credit risk reduction. 

9. Data Security Precautions

 We have in place appropriate technical and security measures to secure your Personal Information collected by us.
All Personal Information is stored on our secure servers or those of our third-party service providers.

Please be aware that the transmission of your Personal Information via internet is not completely secure. Although we will do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted through the rvperfume.com Platform. Once we have received your Personal Information, we will use strict physical, electronic, and procedural safeguards to try to prevent unauthorised access.

10. Consent

 By using rvperfume.com Platform and/or by providing your Personal Information, you consent to the collection and use of the Personal Information you disclose on rvperfume.com Platform in accordance with this Policy, including but not limited to your consent for sharing your Personal Information as per this Policy.
We may make an automated IVR (Interactive Voice Response) or a manual verification call to any new or existing customer for any status update for every order placed. You will receive this verification call even if your number is registered for the Do Not Disturb (DND) option.
For existing customers, rvperfume.com may send SMS on their registered mobile number to get the consent to receive transactional and promotional communications from us vide SMS/Call/Email/WhatsApp messages.

 If a customer wishes not to receive any communications anytime in future, then, the customer can write to us sending email to [email protected] to request for the same.

11. Contact

 If you have any queries in connection with this Policy, please email us at [email protected] or write to our Grievance Officer at the following address:

 The Grievance Officer

RV Perfume (A Unit of House of Fragrances)

6/1, Basti Ram Ji Ki Badi, Bohra wadi, Udaipur – 313001 (Rajasthan), India