Terms & Conditions

We, RV PERFUMES (A unit of Registered Company namely House Of Fragrances), a company established and registered under the Companies Act, 1956 having its registered office at 6/1, Basti Ram Ji Ki Badi, Bohra Wadi, Udaipur – 313001, Rajasthan, India, strive to offer the best quality services to our customers. However, sometimes, under uncontrolled circumstances, a slight deviation from the services offered usually arises and therefore, we look forward to our customers for their generous support, cooperation and understanding towards the following Terms & Conditions related to the services offered by us: –

The services offered by us to our customers will be subject to the following Terms & Conditions. Hence, you (“The Customer”) are requested to carefully read the Terms & Conditions mentioned below: –

• RV Perfume is not responsible for any damage after the delivery of the products. 

• An unboxing video is mandatory with the original packaging in case of claims on missing items / leakage / breakage or damage / incorrect product, which has to be made. 

• In case of a refund to be claimed, kindly write to us on [email protected] with the necessary images and videos related to your claim with subject line “Refund For ”.

• In case of a package being tampered / damaged / defected, kindly refuse to accept the package from the delivery partner on the spot.

• Contact the customer care team on [email protected] if the order is marked as delivered and is not received by the customer, within 3 days of the product being marked delivered. No refunds shall be made after this period.

• The amount of refund does not include the delivery charge as they are non-refundable by delivery partners. 

• Any cash on delivery refunds shall be initiated to the bank account provided by the customer in the above manner within 4-7 working days.

• A claim of refund should be made within 24 hours of order delivery with the aforementioned details. 

• If accepted, your refund may take up to 15 days to be credited from the day of refund acceptance by RV Perfume. 

• RV Perfume will provide all the details with relevant screenshots along with the transaction id once the refund is initiated.